Privacy policy

Privacy Policy – Hebán

Last updated: June 28, 2025

Hebán operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, the customer, with a proper shopping experience (the "Services"). Hebán is supported by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit, use, make a purchase, or engage in any transaction through the Services, or when you communicate with us.

In the event of a conflict between our Terms of Service and this Privacy Policy, this Policy shall prevail with regard to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Policy and how we handle your information.

Personal Data We Collect or Process

“Personal data” refers to information that identifies, relates to, or could reasonably be linked to you or another individual. This does not include anonymous or de-identified data.

Depending on your interaction with the Services and where you live, we may collect or process the following categories of personal data:

  • Contact details: name, address, billing/shipping address, phone number, and email.

  • Financial data: credit/debit card numbers, payment data, transaction details, payment confirmation, etc.

  • Account data: username, password, security questions, preferences, and settings.

  • Transaction data: items viewed, added to cart, purchased, returned, exchanged, or deleted.

  • Communication data: any details you provide when contacting customer support.

  • Device information: browser type, connection, IP address, and device identifiers.

  • Usage information: how and when you use or browse the Services.

Sources of Personal Data

We collect your data from the following sources:

  • Directly from you: when you create an account, use the Services, or communicate with us.

  • Automatically: through cookies, devices, and online activity.

  • From service providers: who act on our behalf (e.g., payment processors).

  • From partners or third parties: for marketing or fulfillment purposes.

How We Use Your Personal Data

Depending on how you interact with us, we may use your personal data to:

  • Provide, personalize, and improve the Services, including payment processing, order fulfillment, account management, product recommendations, shipping, and customer reviews.

  • Marketing and advertising, including sending promotional emails or texts, and showing personalized ads based on previous purchases or activity.

  • Security and fraud prevention, such as account verification and detecting malicious or unauthorized behavior.

  • Customer service, helping with inquiries and managing your relationship with us.

  • Legal purposes, including compliance with legal obligations or investigation of potential violations.

Disclosure of Personal Data

We may share your data with third parties in the following cases:

  • With Shopify and other service providers (e.g., payments, IT, customer support, logistics).

  • With business and marketing partners, for personalized promotions and ad delivery, in accordance with their privacy policies.

  • When authorized by you, such as social media sharing or shipment.

  • With our corporate affiliates.

  • In business transfers, such as mergers or bankruptcy, or legal compliance requests.

Relationship with Shopify

The Services are supported by Shopify, which processes personal data to deliver and enhance your experience across merchants and their services. Shopify may collect, store, and use your data in countries other than your own.

For advanced functionalities, Shopify may aggregate data from your activity across Hebán and other stores on their platform. In such cases, Shopify is the data controller. For more, see Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. Hebán is not responsible for the privacy, security, or accuracy of such sites. If you provide data on these sites, you are subject to their privacy terms.

Children's Data

Our Services are not intended for minors. We do not knowingly collect data from individuals under the legal age in your jurisdiction.

If you believe a minor has provided us with personal data, please contact us to request its deletion.

Data Security and Retention

While we apply protective measures, no system is completely secure. Please use secure channels when sending sensitive data.

Data retention periods vary based on account maintenance, legal requirements, or service delivery needs.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion

  • Request correction

  • Request data portability

  • Opt out of “sale” or “sharing” of your data (e.g., for targeted advertising)

If you're in the UK or EEA, you may also:

  • Object or restrict processing

  • Withdraw consent at any time (without affecting prior lawful processing)

You can exercise your rights via the Services or by contacting us (details below). We may need to verify your identity before processing requests.

You can also designate an authorized agent to submit requests on your behalf.

Complaints

If you believe your data rights are violated, you may contact us, or file a complaint with your local Data Protection Authority.
For EEA residents: EU Data Protection Authorities list

International Data Transfers

Your data may be transferred and stored outside your country.
We rely on appropriate safeguards like EU Standard Contractual Clauses or equivalent UK mechanisms unless the destination country ensures adequate protection.

Changes to This Privacy Policy

We may update this Policy occasionally. We’ll post the revised version and update the "Last Updated" date. Changes take effect upon posting.

Contact

If you have any questions about this Privacy Policy or want to exercise your rights, you may contact us:

📧 Email: info@heban.it
📮 Certified Email (PEC): nm2f@legalmail.it
🏢 Address: Via Gabrio Serbelloni 4, 20122 Milan (MI), Italy

Hebán is a registered trademark owned by NM2F SNC Benefit, the data controller for all purposes stated in this Privacy Policy.